This document contains useful information about your order with us which includes how payment is handled and how shipping/tracking/delivery process is managed. If you have any questions or concerns, please don’t hesitate to let us know via our contact form here.
Payment
We are moving from PayPal to a new way of payment. Payment is currently handled manually and online payment will be integrated soon.
Shipping
Shipping will be done within 3 business day as soon as payment is cleared.
Delivery time will take around 4 weeks (usually faster). For express service, it is, of course, faster for around 2-7 transit days.
Buyers are responsible for tax and any other charge within their own country.
We could only ship to limited countries based on Cambodia Post supported countries:
- Australia
- Austria
- Belgium
- Cambodia
- Canada
- China
- Denmark
- Finland
- France
- Germany
- Hong Kong
- India
- Israel
- Italy
- Japan
- Netherlands
- Norway
- Poland
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- United Arab Emirates
- United Kingdom (UK)
- United States (US)
- Vietnam
Tracking
For normal postage, Cambodia Post, you can track your package on http://cambodiapost.post/en/global-track
Please be informed that there could be delay of postage because of Public Holidays in Cambodia which can be found here.
Return
Due to high cost of shipping, we do not accept return, however, please rest assured about the product quality.
Contact Us
If you have any questions, concerns, welcome to email us. We will respond within 24-48 hours, in most cases sooner.
If you haven’t heard from us in the allotted time, please make sure to check your spam folder.